This incident occurred a mere 5 hours ago. Recognising the highly unacceptable behaviour displayed by the two ground managers at Biman Bangladesh Dubai Office, I promptly decided to edit and upload the videos as quickly as possible.
On Biman Bangladesh Airline’s official website, I booked a one-way, full fare business class ticket from Dubai to Dammam via Dhaka, which amounted to approximately $1,300 Australian Dollars. After checking in online and completing the Dubai immigration process, I arrived at the boarding gate with the boarding pass sent to my email by the airline. However, I encountered an obstacle at the boarding gate.
I presented my E-visa for Saudi Arabia to the Biman manager in Dubai, but they disputed its authenticity, stating their inability to verify it. In an attempt to find a solution, I proposed accompanying them to Saudia (Saudi Arabia’s flag carrier), where the staff could assess the validity of my visa and, hopefully, permit me to fly. Regrettably, my offer was declined, and they persisted in labeling my travel plans as “suspicious.” Despite explaining my intentions as a YouTuber seeking to experience Biman’s Boeing 787 daytime service, they baselessly accused me of harbouring criminal intentions.
To exacerbate matters, I faced further threats and baseless accusations, culminating in a threat of arrest by the police should I continue to assert my position. Such abysmal customer service from an airline manager is utterly shocking and merits public exposure. Biman Bangladesh Airlines, will you ever Apologies?
00:00 Background information
01:52 Explaining the reasoning
03:53 Asking for a third opinion
04:40 My thoughts
05:51 Aggressive and rude managers
06:55 My take
#bimanbangladesh #dhaka #businessclass